Office of Pool Administration Contact
If you wish to contact the Office of Pool Administration, you may do so in any one of the following ways via:
Phone: (315) 671-3800, during normal business hours of 8:30am-4:30pm, EST Monday through Friday
FAX: (315) 448-6786
E-mail: webpools@hcrapools.org
Regular Mail:
Office of Pool Administration
Excellus BlueCross BlueShield
PO Box 4757
Syracuse, NY 13221-4757
Express/Overnight Mail:
Office of Pool Administration
Excellus BlueCross BlueShield
333 Butternut Drive
Syracuse, NY 13214-1803